At Uber, providing amazing support that establishes trust for riders and driver partnersâ€”our communityâ€”is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers
We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
Incredibly empathetic and understanding of both riders and driver partners alike. You will be a powerful advocate for Uber's users and are obsessed with the community experience.
Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
Word-savvy. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
Passionate. You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand.
Agile. You can move quickly with care. You embrace change and can absorb new information with ease.