Customer Integration Manager - Denver at Trustpilot

Trustpilot, Europe's leading consumer review platform, has expanded to the US with great success. Join Trustpilot's New York team as a Customer Success Manager if you are ready to build a great company, have fun and take advantage of real opportunities for growth in a fast paced environment.

This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has an ideal on-boarding experience including a smooth transition from the sales representative, a comprehensive walkthrough of the Trustpilot platform and integration options, and proactive support and guidance through the actual setup of our SaaS solution. The integration team is every client’s first impression of what it’s like to be a Trustpilot customer as well as their first experience working with the Trustpilot Customer Success team so it is mission-critical that this interaction is positive, efficient, and demonstrates the team’s above-and-beyond mentality.

Your Role

  • Provide product and best practice training, as well as technical and ad-hoc support to our new customers and ensure that their account is set up to maximize the value of our solution.
  • Support our Strategic Sales team with pre-sales activities.
  • Successfully Integrate around 10-30 new clients per month.
  • The Integration period may last anywhere between 5 and 30 days, so building customer relationships quickly is essential for this role.
  • You will regularly work alongside the Sales, Marketing, Support, and Account Management teams.
  • You will report to the Customer Success Team manager.

Your Profile

  • 1 – 3 years experience in Customer Support in the technology or marketing verticals
  • Very comfortable learning and adopting new technology and systems quickly and efficiently
  • A command of HTML/CSS. API knowledge a plus
  • A basic understanding of e-commerce and digital-marketing
  • A high energy level and the ability to smile "through the phone"
  • Excellent writing and communication skills
  • Ability to independently stay organized under a large workload
  • Strong time management skills
  • Proactive and seeks opportunities to learn and improve existing processes
  • Thrive in a performance-oriented environment
  • A 4-year college degree
  • Takes pride in providing a high level of service and delivering a consistent performance

We Offer You

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • A competitive base salary and attractive performance bonus structure
  • Full benefits & 401k
  • Paid family leave
  • Commuter Benefits
  • Equity Program
  • Free catered lunch every Friday and bagels every Monday
  • Office happy hours, ping pong tables, 2 kegerators and a fun office located at in the heart of the Flatiron District
  • A fast-paced culture with a “sky's the limit” ambition and attitude.

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