From our beginnings in 1992 providing outsourced printing and mailing services, KUBRA has evolved to focus on digital and software solutions. Today, we offer the most complete and integrated suite of cloud-based customer experience management solutions available on the market. Our portfolio includes billing and payments, alerts and preference management, mobile apps, and utility mapping solutions. KUBRA is an operating subsidiary of the Hearst Corporation and provides performance-driven value to more than 550 clients and their customers across North America.

Billing and Payments

KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process. Whether you want to provide mobile and online payment options or redesign your bill templates, we can help. Our solutions are tailored to your company’s needs, and can often eliminate multiple vendors.

Alerts and Preference Management

Some customers want all of the information they can get about their account, while others may only want to know when their bill is due or when you have responded to a service request. The Notifi Preference Center keeps track of each customer’s preferences and gives them a single place from which to manage all of their contacts and subscriptions.

Available Channels

  • Email
  • Mobile app push notification (available with KUBRA iMobile™)
  • Pre-recorded or text-to-speech voice message
  • SMS text message

Utility Maps

The Storm Center™ outage map presents information on a map of your service territory and helps your customers, the media, elected officials, and regulators to visualize both the challenges you face and your restoration progress. You choose the information you want to provide for outage locations or areas, in summary tables, on an alert banner, and in links on the map web page. Our optional Outage Reporting and Status Tool lets your customers log in to view outage status information about their accounts or report an outage at their home or business. The flexible structure of the Storm Center map allows you to add a wide variety of optional layers with related information.

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