Background

Lufthansa InTouch is Lufthansa's Competence Centre for Customer Service. Our office is a celebration of diversity and multicultural success. Our Talents help and support customers from more than 45 countries in over 20 languages. We love helping customers and meeting their needs using human touch: this is the reason why they trust us and believe in us. The five-star service we provide is one of many aspects that makes Lufthansa one of the world leading Airlines.

Luftansa InTouch- Dublin

Lufthansa InTouch Dublin began its operations in October 1997, with 40 employees handling calls for Lufthansa in German. Today, about 200 staff members of more than 20 different nationalities service Lufthansa customers in seven different languages, focussing on Western European countries such as Italy, Spain, Germany, Great Britain, Ireland, France, Greece, and Portugal.

The service portfolio of Lufthansa InTouch Dublin includes a variety of Business-2-Customer (B2C) and Business-2-Business (B2B) services, such as General Reservations, Miles & More status customer handling, Web Support, Customer Feedback, Group Sales and Ticketing.

What we offer

  • Amazing flight privileges (including Hotel/Car Hire/Cruises/etc. discounts)
  • Contributory pension scheme
  • Bike to work Scheme
  • Flexibility reward system
  • Employee Assistance Program provided by VHI
  • Performance related bonus system
  • Annual salary review based on performance
  • IATA Course subsidization
  • Opportunities for career development and career advancement on a global scaleâ€

Our Culture- Empowering People

We at Lufthansa InTouch are constantly looking for opportunities to improve the way we assist our customers. First and foremost we are offering a five-star service to passengers flying Lufthansa and associated airlines, as well as to the customers from our travel and logistics clients. We strongly believe that exceptional customer service relies on creativity! Therefore we are continuously in the process of designing and implementing new services. Teaming up with our clients allows us to create customised solutions. We can do it - That's our attitude at Lufthansa InTouch. We love to challenge boundaries. We can do it – that’s our attitude at Lufthansa InTouch. We love to challenge boundaries. Taking up demanding situations all employees - Customer Service Consultants and Management alike - pull together, which creates a positive energy within Lufthansa InTouch. The inspiring atmosphere allows the Lufthansa InTouch staff to face demanding situations head-on and focus on implementing solutions successfully. Our employees are the secret of our success. At Lufthansa InTouch we strive to achieve growth and sustainability by empowering our people to provide outstanding quality and added value. Our diverse service portfolio encourages all employees to think outside the box, voice ideas and broaden their skill set. We recognise the importance of conducting ongoing comprehensive training. Because we are driven to enhance the skills of our employees, we boost their knowledge and confidence when assisting customers. Lufthansa InTouch employees work as one international team! We are keen to support each other in finding solutions best suited to the clients. Our unique team spirit is characterised by respect, empathy and commitment to taking over responsibility.

Lufthansa - Dublin

5 Reasons to work for Lufthansa

Lufthansa InTouch is Lufthansa's Competence Centre for Customer Service. Our employees play an active role in the exciting airline industry and profit from travel benefits. To continuously improve quality, Lufthansa InTouch offers its Customer Service Consultants comprehensive world-class training. Various shift models are available, allowing Customer Service Consultants to tailor their working hours to suit their needs. Lufthansa InTouch offers Personal Growth and Career Development Opportunities on a global scale, and assists with visa applications. In all seven Customer Service Centres worldwide, dynamic and dedicated teams are the key to Lufthansa InTouch’s success.

Our Culture - Empowering People

We at Lufthansa InTouch are constantly looking for opportunities to improve the way we assist our customers. First and foremost we are offering a five-star service to passengers flying Lufthansa and associated airlines, as well as to the customers from our travel and logistics clients. We strongly believe that exceptional customer service relies on creativity! Therefore we are continuously in the process of designing and implementing new services. Teaming up with our clients allows us to create customised solutions. We can do it - That's our attitude at Lufthansa InTouch. We love to challenge boundaries. We can do it – that’s our attitude at Lufthansa InTouch. We love to challenge boundaries. Taking up demanding situations all employees - Customer Service Consultants and Management alike - pull together, which creates a positive energy within Lufthansa InTouch. The inspiring atmosphere allows the Lufthansa InTouch staff to face demanding situations head-on and focus on implementing solutions successfully. Our employees are the secret of our success. At Lufthansa InTouch we strive to achieve growth and sustainability by empowering our people to provide outstanding quality and added value. Our diverse service portfolio encourages all employees to think outside the box, voice ideas and broaden their skill set. We recognise the importance of conducting ongoing comprehensive training. Because we are driven to enhance the skills of our employees, we boost their knowledge and confidence when assisting customers. Lufthansa InTouch employees work as one international team! We are keen to support each other in finding solutions best suited to the clients. Our unique team spirit is characterised by respect, empathy and commitment to taking over responsibility.

Jobs at Lufthansa InTouch


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