Established in 1991 PhoneWatch is the biggest security company in Ireland with more than 100,000 customers. We provide 24 hour monitored home security across Ireland. We are now part of the Sector Alarm Corporation which is the second largest home security company in Europe with over 1,500 people employed in Norway, Sweden, Spain, Finland and Ireland.
We keep over 100,000 Irish homes safe from burglaries, fires and carbon monoxide poisoning. People are at the core of everything we do so as our organisation grows we are looking to hire the best talent who live by our core values which are Customer Focused, Reliable, Willing to Improve and Goal Focused. We keep things really simple in PhoneWatch by sticking to these values and hiring the right people with the right attitudes.
As a workforce we all live by our core values of being Customer Focused, Willing to Improve, Goal Focused and Reliable. When hiring new people it is key that they are aligned with these values by having a great attitude and drive to succeed, anything else we can train in our first class Sector Way Academy.
We want our employees to enjoy their time in PhoneWatch so as an employer we do everything we can to achieve that. It’s great to work in an environment where mistakes are welcomed so we can work together to come up with solutions and better ways of working. We also welcome fresh ideas and new ways of doing things. No one claims to be an expert, we are all always learning, which is one of the best things about being part of PhoneWatch. It’s a really creative, bright, fun and collaborative environment to be in.
What kind of people do well in your organisation?
If you have a great attitude and a willingness to learn and progress you will do really well in PhoneWatch.
How do people in your organisation work to get the job done - collaboratively, remotely, individually? What does ‘a day in the life’ look like?
Teamwork is really important in PhoneWatch, even for our engineers and sales reps who work off-site quite a lot we ensure they are kept up to date with our internal comms, training app and regular meetings and events.
What attributes are you looking for in a new hire?
A great attitude every time!
Our number one KPI is Customer Satisfaction, not Sales or Profit, because if we have happy customers those key elements will follow. When it comes to our workforce we are the exact same, a happy workforce is a successful one so we start by hiring the best people with the right attitudes and then work really hard to ensure they get the best training possible, excellent working conditions, great perks and clear progression opportunities.
We offer our employees excellent training and progression so starting your career in PhoneWatch will give you an unbeatable grounding in key skill areas such as sales and engineering. As you progress in your career with PhoneWatch your training never ends, our Sector Way Academy is run by the best learning and development professionals in the market and is also led by our senior management team who conduct regular training sessions throughout the year. Even our CEO and founder conducts some of our management modules. Training is so important to us, we really believe in giving our employees the development they deserve.
A day in the life – Neil Warren, Regional Sales Manager, PhoneWatch
How did you get there/Describe your career path?
I’ve had fantastic opportunities to grow and develop my career within PhoneWatch. When I finished college in 2012 I was looking for a work so applied for a Field Sales role in Kilkenny where I worked for just over a year before being promoted to Team Leader. A year later I moved to Naas as an Assistant Manager and less than a year later I was promoted again to Manager. By May 2015 I succeeded in becoming the youngest Regional Sales Manager within the PhoneWatch Direct Sales organisation.
What qualifications do you have?
I hold a degree in Business Studies from Waterford Institute of Technology. I’ve also completed numerous management development courses as part of the Sector Way Academy within PhoneWatch. SWA is the training organisation that provides training and development across all business areas throughout the entire Sector Group.
What’s the best thing about your job?
Probably the fact that every day is different and the people - PhoneWatch is all about their staff and developing and investing in making great sales people. Also all the trips away are great. This year we’ve been to Spain for our annual football tournament, Croatia and Ibiza for the Top Performer trips, last year we went to Thailand and Dubai! We also have two massive kick off parties each year. It’s a very rewarding company to work for with a very comprehensive incentive programme.
What’s the most challenging?
Direct sales can be challenging but we provide a huge amount of support and training and the progression available is second to none. We look for people who are aligned with our core values – Reliable, Goal Focused, Willing to Improve and Customer Focused.
What additional skills are needed in your role?
It’s definitely not all about sales, you really need to be great at listening and building effective relationships with your direct reports and colleagues. Being proactive and having the energy and drive to make things happen is also essential.
What advice would you give somebody applying for a job with your company?
If you have the right attitude you will go far in PhoneWatch. There is a really strong positive culture within Phonewatch. It is a very open company and fantastic to work for. It’s the people that make the company great and working in sales you are encouraged to hit and exceed your goals and are recognised for your achievements every step of the way.
The progression opportunities in PhoneWatch are limitless, we have a huge number of managers who started their careers as sales reps and worked their way to where they are today. It really is a great environment for developing a career in quite a short period of time. There are also excellent opportunities for moving into different areas of the business, we have ex-engineers who moved into learning and development and one of our trainers moved into a Field Sales Manager role recently because it was something he always wanted to try. We want to not only attract and develop the best talent, we also want to retain them, this is really important to PhoneWatch.