Customer Service Representative at BetBright in London, United Kingdom

***Role is based in Sandyford, Dublin 18, Ireland- Relocation Package included***

BetBright are looking for Customer Service Representatives to join our growing Customer Service team! We are looking for someone who is passionate about all things Sports and Sports Betting, a Customer Service Whizz, Bubbly, Energetic and Eager to learn

The Customer Service Representative role is a key role that is at the forefront of BetBright and which works alongside many areas within the organisation. It is a broad and varied role, where no two days are the same! At BetBright, we embrace career progression and this role opens up doors to many opportunities within BetBright and beyond- this is just the beginning!

​Duties and Responsibilities​

  • Providing assistance to internal and external customers via all available channels of communication (email, phone and live chat).
  • Working as part of a dynamic team of professionals.
  • Being the face of BetBright and championing the BetBright brand to our customers
  • Liaising with other departments across the business.
  • Assisting the department in reporting market activities.
  • To meet and exceed customer expectations, ensuring customers are listened to and experience the best of BetBright customer service
  • Working towards agreed goals and targets.
  • Keeping up to date with promotions, competitions and special offers.
  • Assisting the fraud department with fraud checks and processes.
  • Capturing required data and process through appropriate systems

What is Expected of You

  • Must be able and willing to work on shift including weekends and public holidays
  • Previous experience in the Sports Betting/ I- Gaming industry
  • Proven experience within a customer service environment.
  • Customer service focused.
  • Excellent level of spoken and written English.
  • Excellent telephone manner and written communication skills
  • Good computing skills, especially in web-based applications.
  • An interest in the I- Gaming industry.
  • Ability to be flexible in a diverse and fast-paced environment
  • Ability to meet deadlines with a positive approach
  • Ability to work independently and as part of a team


  • Experience in telesales a distinct advantage

​Our Culture

At BetBright anything is possible! Despite our growing size, we are a close-knit community. Our teams are small and our employees love nothing more than to share ideas and collaborate with each other. In fact, we are always open to hearing new ideas and initiatives :) (the more, the merrier!).

In BetBright, no two days are the same- regardless of your role, you can expect to work on a variety of tasks and alongside teams from all corners of the company. If you're looking for roles that are challenging, hands-on and fast-paced, BetBright is definitely the company for you.

Working @ Betbright

Perks and Benefits

  • We promote flexitime, allowing employees to start and finish work between a flexible range of agreed hours.
  • We offer limited free onsite parking, on a first-come, first-served basis.
  • We believe in a casual work environment where our team can have fun and feel comfortable and relaxed in a productive and creative atmosphere.
  • Discretionary annual bonus which is measured against the company and individual’s performance.
  • Tax Saver Commuter scheme where employees can save between 31-52% in Tax, PRSI and USC on the cost of travel with Dublin Bus, Luas and Iarnróid Eireann.
  • On successful completion of your probationary period, a comprehensive healthcare package from Irish Life Healthcare will be offered to you as well as the opportunity to join the bike to work scheme.
  • Income Protection Plan.
  • Life Assurance.
  • Monthly sports and social events such as coffee mornings, go karting, family days, nights out and more...
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