Compliance and Risk Specialist at Secret Escapes in London, United Kingdom

As the company grows, so does the risk posed by our operations with hoteliers, tour operators and excursion providers around the world. This role is a newly created role to help to manage that risk and support the Secret Escapes business across multiple markets and divisions.

Problems we are trying to solve

  • How do we minimise risk and ensure we are remaining compliant across the business to protect Secret Escapes and our members and partners?
  • How do we ensure risks are monitored and high-risk suppliers are highlighted?
  • How do we manage the data and records making sure they are kept up to date and useful to the wider business?

Things you’ll be working on


  • Day to day responsibility for advising on and implementing our safety management system;
  • Providing training to teams on the safety management system and compliance/ know your client issues;
  • Monitor and flag the destinations and airlines/tour operators used by Secret Escapes with most number of customers at any one time;
  • Monitoring of exposure to major/high risk suppliers;
  • Monitor changes to Foreign and Commonwealth Office guidance and advise customer services and sales teams accordingly;
  • Liaise with insurers and be the point of contact for insurance questions;
  • Spot checks on the website to check we are correctly categorising our sales and to make sure we are not offering anything we shouldn’t;
  • Oversee the process of obtaining insurance and health and safety information from hotels and tour operators;
  • Understanding the high-level requirements for cross-border sales and the necessary licenses / insurance required for each;
  • Advising teams on risk categories of different excursion types and what is acceptable;
  • Monitor the number of destination management companies with higher risk excursions and ensure the overall risk profile is kept under control.

How the magic happens

We are a Finance and Legal team of 30 people in London, two in Berlin, six in Warsaw and five in Prague - mostly we’re accountants or lawyers by training.

The deal breakers

  • Previous experience in a compliance or risk related role
  • Previous experience working within the travel industry, ideally a tour operator or travel agent.
  • You will have worked within an environment where the terms DMCs, KYC, SMS are well versed and prominent
  • Some knowledge/understanding of legal and/or procurement practices would be helpful
  • Able to work effectively across functional teams

And you are…

  • Keen to have real ownership
  • Someone who exceeds people’s expectations on a regular basis
  • Super-diligent and logical in your work
  • Results driven, yet light-hearted and fun
  • Have a keen eye for detail due to the data-intensive business environment
  • Excellent communicator at all levels with amazing interpersonal skills
  • Have the ability to influence key decision makers
  • Excited by, but naturally cautious of, activities such as snowmobiling, volcano treks and helicopter transfers

Things you should know

Our team has a loving relationship with bad puns, foreign foodstuffs and contains a surprisingly high number of good dancers (three). You can expect to be tested by each of these.


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