Sales Support, Arctic at Secret Escapes in London, United Kingdom

We are looking for an exceptional Sales Support - Arctic to support the contract team here at Secret Escapes. You will be pivotal to the growth of an already well-established market.  

Questions you will help answer OR Problems we are trying to solve

Ensuring our customers get what they paid for at time of booking

Help increase the diversity of our Arctic product

In a fast-paced environment, mistakes can happen – part of your role will keep them to a minimum and continue the high standard we have already

Help  us improve the output of deals across the SE territories (UK,DE,FR,IT,ES,NL etc etc)

Things you’ll be working on

  • Working closely with the Sales, Editorial and Customer Service and reservations and productions teams. Assisting with Customer Service issues and queries
  • Managing and maintaining inventory level by monitoring availability daily
  • Being the main point of contact for the supplier throughout the production process (send previews, requesting content etc)
  • Working with the Contract manager to manage the flow of offers received until they go live on all the appropriate websites
  • Being the Arctic point of contact when the business requires it

How the magic happens

We’re a team of 4 and currently punching way above our weight in terms of output! All teams at SE are passionate, and we are no different. Going above and beyond is often found within this team. We are results driven, but also enjoy the fruits of our labour…mainly socialising with suppliers and other members of the SE family! We are based in the UK office but do get let out from time to time, were a sales team and we have many people to meet!

The deal breakers

  • Knowledge of the travel market
  • MS Office knowledge, Excel in particular
  • Analytical ability and commercial awareness
  • Strong experience in travel within a Tour Operator or an Online Travel Agent
  • Fluent English
  • Cleared to work in the UK/EU

And you are…

  • Precise, with excellent attention to detail
  • Organised, thorough and methodical
  • A great communicator
  • Self-motivated, enthusiastic, with a “can-do” attitude
  • Able to work under pressure, juggle multiple tasks and meet deadlines
  • Personable and a team player. Experience liaising with clients preferable

Things you should know

Our team has various interests, but we all have one thing in common…we all look out for each other

The team anthem is currently work-in-progress. But be ready to brush up on your Icelandic dictionary and learn an Icelandic, euro vision song ‘Nina’ from 1991

We have a few quirks, notably, one team member has a passion for penguins and polar bears, whilst another has a full-blown passion for wine and Cheese!

Occasionally you might have to be part of the teams ‘detox program’ meaning ‘sugar-free’ ‘caffeine free’ ‘alcohol-free’ time periods….these can sometimes last for a whole day!


Stop reading, start applying! Apply