In your role as Connectivity Support Executive, your primary focus will be to ensure a smooth and timely connection setup between our hotel and connectivity partners, as well as ongoing support post launch. You will also supervise the internal process flows, train and support all relevant teams, including Sales and Operations, and facilitate cross departmental communications.

About Secret Escapes

Secret Escapes is the UK’s biggest members-only website that runs best-in-market flash sales of four and five star hotels and holidays worldwide. We offer our members exclusive rates of up to 60% off.

We're looking for grafters and self-starters to join the gang, who can keep up with the pace and want to make a difference. We still work in relatively small teams, so there's no room for coasting along. We're friendly, happy, and most importantly, we work hard. We're not afraid to get our hands dirty and we're all madly passionate about our brand.

Problems we are trying to solve

In your role as Connectivity Support Executive, your primary focus will be to ensure a smooth and timely connection setup between our hotel and connectivity partners, as well as ongoing support post launch. You will also supervise the internal process flows, train and support all relevant teams, including Sales and Operations, and facilitate cross departmental communications.

Reporting to the Director of Global Operations, you will have direct responsibility for optimizing deal performance by driving the adoption of solutions and features in alignment with business objectives.

Things you’ll be working on

  • Coordination and facilitation of the roll out of new supplier connections, and overcoming barriers and objections
  • You will be the main point of contact for questions about internal systems used for connectivity
  • Perform technical audits for live deals, to ensure optimal mapping with channel managers
  • Daily and weekly reports to improve sales and analysis of ARI and booking logs for reducing errors
  • Provide technical support to suppliers, assist with implementation for launch, and post deal activation
  • Optimise the internal end to end implementation process flow, supported by Salesforce.
  • Investigation and handling of system bugs, proposing solutions and escalation to appropriate departments.
  • Train and support Sales and Operations teams in the implementation of connections.
  • Support the Sales team in their commercial decisions involving optimisation of technical capabilities, relating to connectivity.
  • Liaise with channel managers to keep knowledge base up to date, provide internal workshops and training documentation.


How the magic happens

You will work alongside an Operations and Salesforce development team of 20, based in London and Berlin. We work hard, build great relations with our stakeholders and love working together as a team to overcome tricky tasks.  

The deal breakers

  • Strong verbal and written communication skills, with a proven ability to drive results and customer value
  • Understanding of the connectivity and hotel distribution landscape
  • Track record of consistently meeting targets and goals
  • Self-starter mentality, you are comfortable working in a fast-paced, high-growth environment and working with all levels/departments
  • You can multitask, manage your own time and work well under pressure
  • Strong client focus and a capacity to bring partners to an efficient collaboration in a context of operational problems
  • Ideally a strong understanding of channel manager integrations, as it relates to the hotel industry
  • Team player who embraces collaboration within your team and across different teams
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