Reporting to the Manager, Data Provisioning, this Data Provisioning Engineer I role is required to manage and support the IP Network and corporate products and services of Vonage and its customers.

The position requires an individual with engineering experience working with IP technologies in a service provider environment. Operational knowledge of IP routing protocols BGP and OSPF from both a technical and administrative perspective is mandatory for this position.

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Your mission

  1. Design, configuration, and deployment of customer solutions.
  2. Manage and develop Vonage’s customer’s networks.
  3. Provide pre/post sales technical support.
  4. Produce high quality documentation for customer’s networks.
  5. Carry out network maintenance to improve customer networks.
  6. Work with vendors to troubleshoot network issues.


  • 2 years experience working for a Service Provider in an engineering or operations capacity.
  • Bachelor’s degree preferred or equivalent work experience. CCNA certification preferred.
  • Ability to communicate highly technical information in a clear, concise and effective manner both internally and to Vonage customers.
  • A good understanding and operational experience with the following protocols and technologies is a requirement.
    • IP routing protocols including BGP and OSPF.
    • Router redundancy protocols including HSRP and VRRP and IP SLA.
    • Ethernet protocols including Spanning Tree and 802.1Q
    • Access Control, Network Address Translation, Quality of Service & Route Filtering.
  • Extensive experience with Cisco IOS and Adtran Operating System (AOS)
  • Familiarity with MPLS and related technologies/protocols.
  • Working Knowledge of Cisco ASA, VPN Concentrator and associated protocols (IPSEC /GRE).
  • Experience provisioning and troubleshooting Ethernet, T1, DS3, SONET/SDH and MetroE circuits.