Business Analyst - Accela Implementation at SEP Technology Consulting in New York, United States

The Business Analyst (BA) role handles eliciting and documenting business requirements, to-be processes, and detailed functional specifications using various standard and adaptive processes for Accela implementation projects. This individual is accountable for business analysis, workflow design and documentation, and configuration. The Business Analyst works with the clients and Accela/Partner project management team to ensure that the business analysis and system configuration activities meet customers’ business requirements.

The Business Analyst will be adept at understanding each client’s organization, business processes, application environment, culture, and requirements. The Business Analyst will also apply knowledge of best practices in government agencies’ business processes. Keys to success include the ability to build and manage client relationships, the capacity to build functional and technical knowledge of Accela software, and the aptitude to become a trusted advisor in the government domain.

The ideal candidate will be a quick learner, with an open-mind, who keenly adapts to a client’s business processes. The candidate possesses excellent communication, business analysis skills, and best practices.


  • Lead efforts with relevant subject matter experts to collect, map, analyze and document business processes—particularly related to regulatory licensing and enforcement
  • Oversee gathering of requirement information to aid in configuration of Accela software
  • Demonstrate consistent, sound, independent decision-making and an aptitude for producing thorough, accurate, and clear documentation of business needs
  • Review proposed technological solutions and configuration to ensure that they deliver on customers’ needs
  • Configure Accela software to meet client business requirements
  • Advise and work closely with the client and the quality assurance team in the development of business use cases and creation of test scripts to be executed during various stages of testing
  • Analyze and track progress toward key project deliverables
  • Effectively work within the timelines
  • Support work effort estimates for business analysis and application configuration
  • Travel up to 25%


  • 3+ years of experience for a Consultant and 8+ years of experience for a Senior Consultant in analysis AND configuration of Accela, or related government software solutions, including municipal permitting and licensing is required (please ensure this experience is appropriately outlined on your resume) A demonstrated track record of success.
  • Knowledge of how state and local governments manage operations, conduct regulatory functions, transact, and manage technology to serve their constituencies and support their workforce.
  • Ability to facilitate interviews and workshops, process overviews/walk-throughs, and meetings with subject matter experts.
  • A track record of success in conducting business analysis, documenting requirements and specifications, and updating technical documentation and communication to stakeholders accordingly.
  • Experience implementing enterprise-level software with a demonstrated track record of success.
  • An intellectually keen mindset that learns quickly and adapts with agility.
  • Ability to read and write business requirements and system configuration documents.
  • An adaptive client services mentality; a keen ability to keep the needs/preferences of the client at the forefront of his or her actions, while recognizing and managing around any inherent shortcomings.
  • Demonstrated proficiency in presentation and client interaction.
  • Ability to work with minimal supervision in a fast-paced and dynamic environment.
  • A willingness to tackle difficult and complex problems.
  • The drive and work ethic needed to master the knowledge required (e.g. Accela’s software, client’s operations, etc.) to perform work effectively and gain credibility of clients.
  • Capacity to react quickly to problems as they arise and meet deadlines under pressure.
  • Track record of creative approaches to analyzing and solving complex problems.
  • Strong written and verbal communication skills.


  • Knowledge of one or more of Accela’s solution domains—business and professional licensing, permitting, asset management, public health and safety, etc. is highly desirable.
  • Experience working in/consulting to a government licensing or enforcement agency.
  • Knowledge of business analysis and software development methodology.
  • Working knowledge of at least one scripting language (e.g. JavaScript, XML, GovXML).
  • Ability to identify key processes that are repeatable and participate in standard methodology development.


We offer a comprehensive salary and a comprehensive benefits package including, but not limited to:

  • 401(k) Matching Retirement Plan
  • Health, Vision and Dental Insurance
  • Paid Vacation & Company Paid Holidays
  • Health and Dependent Care Flexible Spending Accounts (FSA)
  • Health Reimbursement Accounts (HRA)
  • Pre-Tax Commuting

SEP Technology Consulting is committed to helping to make your career goals achievable. We actively promote the skill development of every employee through continuous training and education. We enable our employees to grow as individuals, mature as industry professionals, and proudly succeed as key members of the SEPTech team.

​​We Are an Equal Employment Opportunity Employer

It is the policy of SEP Technologies Consulting, LLC to afford equal opportunity in all phases of employment without regard to an individual’s age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

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