Group Product Manager, Commerce Services at App Direct in San Francisco, United States

The core mission of the product management team at AppDirect is to improve how cloud software and solutions are discovered, purchased and managed globally. We have a strong passion for creating best-in-class user experiences at every stage of the customer journey. We thrive on turning complex technical challenges into elegant customer-focused solutions that are scalable and easy to use. Catering to a diverse ecosystem of cloud commerce vendors, channels and users requires us to creatively think our way through challenges, with a dual focus on product quality and time-to-market. We learn from but don't dwell on our occasional mistakes -- holding each other accountable, while also being committed to our shared success.

About you:

AppDirect is seeking an experienced product manager with a passion for innovation to lead the team responsible for end-to-end marketplace management and reseller experiences. You will become a key member of the AppDirect product management team and will work closely with our software engineers to drive the AppMarket and AppReseller product lines through all development and go-to-market phases -- from conceptualization, through launch and into wide-scale adoption globally. A significant part of your role will be acting as a liaison between the business and technical worlds, requiring you to quickly context switch between product strategy and customer needs assessment, to technically complex problem solving and solution design.

​What you will do and what will make you shine:

  • Own the product vision for the AppMarket and AppReseller product lines, which continue to represent the primary sources of revenue growth for AppDirect
  • Ensuring your product vision aligns with overall product and company strategy.
  • Understand and champion your marketplace and reseller customer needs. Collect customer feedback, nurture customer relationships, and bring the voice of the customer to your product development process.
  • Be the subject matter expert internally on AppMarket and AppReseller product lines, understanding the detailed end-to-end customer journey.
  • Develop and manage your product roadmap, continuously articulating your rationale for prioritization and driving tough tradeoffs decisions to balance competing stakeholder interests.
  • Constantly assess your product-market fit, using customer insights, competitive analysis and your own industry knowledge to adapt to changing conditions and refine your approach.
  • Apply your subject matter experience and expertise in the commerce services domain to attract, retain and grow your highly productive and engaged product management team.
  • Work within our iterative product development process and take ownership to ensure product delivery deadlines and customer commitments are met.
  • Define detailed commerce services business requirements and work closely with our software engineers and architects on innovative solutions that take usability and scalability into account.
  • Engage cross-functionally with product marketing, sales and other stakeholders to ensure flawless go-to-market execution of your AppMarket and AppReseller product roadmap.
  • Produce content for engineering, sales, and product marketing to consume for product launches, training, or technical specs.
  • Keep a watchful eye on your product’s performance, ensuring performance and reliability meets customer needs and issues are solved quickly.
  • Own your measures of success, converting your KPIs to actions.

​Your profile:

  • 5 or more years of product management experience in multi-tenant SaaS e-commerce marketplace, commerce services or similar domain.
  • Bachelor’s Degree in Business Administration or similar discipline. 1 or more years of management consulting experience is desirable.
  • Extensive experience defining e-commerce customer experiences end-to-end, to optimize customer experience, increase conversion and basket size.
  • Experience product managing a highly complex multi-tenant SaaS platform with complex workflows, built for scale and iterative product innovation.
  • Strong experience managing products/product lines over their end-to-end lifecycle, building business justification for resources, and having a sense of ownership and accountability for business results.
  • Experience defining REST/JSON APIs and Webhooks for both internal and external customer/partner integrations.
  • Expertise leading product teams practicing Agile software development methodology.
  • Demonstrated track record at developing and executing long term and customer focused strategic product roadmaps.
  • Affinity for designing highly engaging and intuitive user experiences.
  • Understanding of service modularity concepts (Service Oriented Architecture).
  • Experience with reseller channels enablement (VAR and MSPs) is desirable.
  • Excellent written and verbal communication skills. Comfortable engaging enterprise customers and presenting at executive levels, across both business and technical audiences.
  • Demonstrated ability leading geographically diverse cross-functional product teams.
  • Analytical and detail oriented approach to your work, while also being quick to act and results driven.
  • Strong ability to break down very complex problems into actionable steps that drive cross-functionally to execute and deliver under aggressive time constraints.

PERKS

At AppDirect, we strive to create a work environment where team members are motivated to amplify our culture.


In addition to a competitive benefits packages, we offer wellness programs, catered meals, fully stocked kitchens, and regularly sponsored events. Our newly renovated global offices create relaxed, open atmospheres where you can easily collaborate with colleagues or find solo contemplation.

LOCATION

We are headquartered in San Francisco with 10 global offices across North America, Europe, Asia, and Australia.

And we continue to grow, helping businesses harness the power of cloud software around the world—in the Americas, in Europe, and in Asia. At AppDirect we are building a company not just with global reach, but with global presence.



TEAMS

Work alongside talented, but humble people as you help transform the cloud software industry.

At AppDirect, we work to create an environment where each individual is motivated and challenged everyday. We encourage team members to bring creative solutions that reflect their diverse experiences and personalities.



CORE VALUES

We strongly believe a company’s success depends on its culture.


That’s why we've established a comprehensive set of core values that every team member must exemplify.They guide everything we do and provide a solid foundation for continued growth.


TRUE NORTH: Seek empirical truth to disrupt subjective convictions and align priorities for long-term success.


HUMILITY: Focus on the mission, not egos; listen before being heard, stay open to being wrong, and don’t take credit, give it.


INTENSITY: Invest the energy to consistently outpace the impossible through speed and perseverance.


PMA: Affect change through positive thoughts and actions; never criticize, condemn, or complain.


OWNERSHIP: Take full responsibility for your actions and never make excuses in the face of epic challenges.

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