US Sales Manager - Group Market at Maybourne Hotel Group, United States

Please note that this role is based in the US and therefore you must have the right to live and work in the US.

We are seeking an exceptional USA Sales Manager to join Maybourne Hotel Group to generate US group revenue by strategically targeting high yield group business resulting in maximum overall group revenue for Claridge’s, The Connaught and The Berkeley.

Claridge’s is London’s art deco jewel, with a rich history and heritage that all started in the 19th century. Claridge's prides itself on impeccable service. For generations we’ve catered to our guests' every whim, both inside and outside the hotel, offering a unique, genuinely bespoke approach to meet the needs of the tired, the excited and the exacting traveller.

The Berkeley’s beautifully choreographed service stops at nothing to help our guests enjoy their stay. Creating a relaxed atmosphere in a luxurious London residence with all the comforts of home requires hard work and the seamless coordination of every member of our staff.

At the beating heart of London’s Mayfair Village, The Connaught redefines the British luxury experience. An expertly judged blend of tradition with the utmost modernity, The Connaught is the insider’s choice for connoisseurs in the art of living well.

Main Duties and Responsibilities

As the USA Sales Manager you will be responsible for:

•Total account management for all US group market segments – corporate, association, entertainment and leisure.

•Develop a strategic sales plan with the DOSM, Americas which will maximise revenue growth and increase brand presence in the group market.

•Ensure a solid group base is established through proactive selling to increase conversion and utilise special need period rates and concessions.

•Develop key relationships with trade associations, incentive house and third party planners to ensure MHG presence in the group market.

•Develop new client relationships through prospecting and proactive lead generation activities via ongoing sales calls.

•Continually be aware of competitor’s performance, need period promotions and any group intelligence in order to gain market share and increase group revenue

•Provide constructive feedback from clients in regard to their events and hotel experience. Make recommendations to operations teams on how they can improve the group experience and catering to the group’s needs. Provide client feedback/suggestions to operational management on the delivery of our conference and banqueting products and services.

•Continually exchange suggestions and ideas with hotel operations teams on ways to enhance the group planner site visit experience

•Represent MHG at Trade Shows and exhibitions as directed.

•Continually review sales and marketing information to ensure familiarity with the Maybourne product.

•Achieve and exceed quarterly revenue and sales activity goals set forth at the beginning of the year.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

All applicants must be eligible to live and work in the US. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Entry Requirements

Successful candidates for our USA Sales Manager opportunity will:

•Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories

•Demonstrate genuine dedication to Maybourne Hotel Group and show a commitment to consistent quality in our products and services.

•Proven experience in a similar role, ideally within the luxury 5* market

•Strong customer care skills and ability to work under pressure, with excellent attention to detail

•A high standard of personal presentation with confident, professional and welcoming personality

Benefits Package

In return we offer fantastic industry leading rewards and benefits, including:

  • Excellent salary and benefits
  • Exceptional opportunity for personal training and development
  • Internal transfer and promotion opportunities
  • 50% Food and Beverage discount across the Maybourne Hotel Group
  • Hotel guest experience for employees
  • Social events and activities
  • Preferential room rates for yourself and your family
  • Brilliant employee recognition programs
  • Travel card loan
  • Meals on duty
  • Uniform
  • Pension scheme
  • Childcare voucher scheme
  • Employee assistance helpline and occupational health service

Terms and conditions apply to all benefits

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