Customer Success Manager - New York at Trustpilot in New York, United States

Trustpilot, Europe's leading consumer review platform, has expanded to the US with great success. Join Trustpilot's New York team as a Customer Success Manager if you are ready to build a great company, have fun and take advantage of real opportunities for growth in a fast paced environment.

Your Role

  • Ensure an exceptional experience for our clients by understanding their business objectives and helping to drive adoption of core functionality.
  • Convey best practice examples that drive ROI.
  • Define short, mid and long term Trustpilot goals with your clients and create customer success plans to realize objectives.
  • Act as a trusted advisor, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams.
  • Work for the marketing team to provide client testimonials and case studies as ideal customers emerge.
  • Feel confident interacting with every individual from every company, small to enterprise via email and phone.
  • Turn every client into a Trustpilot cheerleader and lifetime Trustpilot customer and advocate.
  • Successfully handle a large book of business, from 50 – 250 customers of all sizes, and $1.5M in revenue.
  • You will regularly work alongside the Sales, Marketing, Support, Product, and Client Integration teams.
  • You will report to the Customer Success Team manager.

Role Requirements

  • Minimum of 2 years of sales or success manager experience, preferably in the technology or marketing verticals.
  • A basic knowledge of HTML and e-commerce
  • A good understanding of SEO/SEM and digital-marketing
  • A proven track record in managing clients, client retention, and growth
  • Experience selling in a competitive environment and strong negotiation skills
  • Adept at uncovering new revenue opportunities and opportunities for client case studies
  • Proven ability to manage projects to successful completion, multi-task and work within tight deadlines under a large workload, and remain organized
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Proficiency in Salesforce or similar CRM systems
  • A high energy level with excellent communication skills; written and verbal
  • Thrive in a performance-oriented environment
  • A 4-year college degree
  • Proactive and seeks opportunities to learn and improve existing processes
  • Takes pride in providing a high level of service and delivering a consistent performance

We Offer You

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.

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