Trustpilot, Europe's leading consumer review platform, has expanded to the US with great success. Join Trustpilot's New York team as a Customer Success Manager if you are ready to build a great company, have fun and take advantage of real opportunities for growth in a fast paced environment.
Ensure an exceptional experience for our clients by understanding their business objectives and helping to drive adoption of core functionality.
Convey best practice examples that drive ROI.
Define short, mid and long term Trustpilot goals with your clients and create customer success plans to realize objectives.
Act as a trusted advisor, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams.
Work for the marketing team to provide client testimonials and case studies as ideal customers emerge.
Feel confident interacting with every individual from every company, small to enterprise via email and phone.
Turn every client into a Trustpilot cheerleader and lifetime Trustpilot customer and advocate.
Successfully handle a large book of business, from 50 – 250 customers of all sizes, and $1.5M in revenue.
You will regularly work alongside the Sales, Marketing, Support, Product, and Client Integration teams.
You will report to the Customer Success Team manager.
Minimum of 2 years of sales or success manager experience, preferably in the technology or marketing verticals.
A basic knowledge of HTML and e-commerce
A good understanding of SEO/SEM and digital-marketing
A proven track record in managing clients, client retention, and growth
Experience selling in a competitive environment and strong negotiation skills
Adept at uncovering new revenue opportunities and opportunities for client case studies
Proven ability to manage projects to successful completion, multi-task and work within tight deadlines under a large workload, and remain organized
Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
Proficiency in Salesforce or similar CRM systems
A high energy level with excellent communication skills; written and verbal
Thrive in a performance-oriented environment
A 4-year college degree
Proactive and seeks opportunities to learn and improve existing processes
Takes pride in providing a high level of service and delivering a consistent performance
We Offer You
A key part of an exciting international growth journey