Customer Integration Manager - New York at Trustpilot in New York, United States

Trustpilot, Europe's leading consumer review platform, has expanded to the US with great success. Join Trustpilot's New York team as a Customer Success Manager if you are ready to build a great company, have fun and take advantage of real opportunities for growth in a fast paced environment.


Your Role

  • Provide product and best practice training, as well as technical and ad-hoc support to our new customers and ensure that their account is set up to maximize the value of our solution.
  • Support our Strategic Sales team with pre-sales activities.
  • Successfully Integrate around 10-30 new clients per month.
  • The Integration period may last anywhere between 5 and 30 days, so building customer relationships quickly is essential for this role.
  • You will regularly work alongside the Sales, Marketing, Support, and Account Management teams.
  • You will report to the Customer Success Team manager.

Your Profile

  • 1 – 3 years experience in Customer Support in the technology or marketing verticals
  • Very comfortable learning and adopting new technology and systems quickly and efficiently
  • A command of HTML/CSS. API knowledge a plus
  • A basic understanding of e-commerce and digital-marketing
  • A high energy level and the ability to smile "through the phone"
  • Excellent writing and communication skills
  • Ability to independently stay organized under a large workload
  • Strong time management skills
  • Proactive and seeks opportunities to learn and improve existing processes
  • Thrive in a performance-oriented environment
  • A 4-year college degree
  • Takes pride in providing a high level of service and delivering a consistent performance

We Offer You

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • A competitive base salary and attractive performance bonus structure
  • Full benefits & 401k
  • Paid family leave
  • Commuter Benefits
  • Equity Program
  • Free catered lunch every Friday and bagels every Monday
  • Office happy hours, ping pong tables, 2 kegerators and a fun office located at in the heart of the Flatiron District
  • A fast-paced culture with a “sky's the limit” ambition and attitude.

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