Sales Operations Specialist/Manager - New York at Trustpilot in New York, United States

Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s experiences.

Trustpilot is seeking a dynamic and highly analytical Sales Operations Specialist/Manager to join our international Commercial Operations team working out of our NYC office. We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales department to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for supporting key initiatives and new process roll outs, sales analysis and optimization, and managing and enforcing sales processes.

More about your role and responsibilities:

  • Own key weekly, monthly, quarterly operational processes, such as lead management
  • Create and own robust dashboards that measure and track company KPIs
  • Report on results, analyze trends and suggest improvements
  • Partner with sales management to implement new and improved processes and build out support infrastructure

Reporting to:

You will be reporting to the Director of U.S. Commercial Operations

Your profile

  • Minimum of 2 years of experience in an operational or highly analytical role (e.g. banking, consulting)
  • Organized and can juggle working on multiple different projects at once
  • Analytical mindset, passionate working with data, and advanced Excel skills
  • Experience working with Salesforce
  • Detail oriented and very structured
  • An ability to work cross-functionally and influence decision making with senior-level audiences
  • Bachelor’s Degree from a leading College or University

We Offer:

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.

About Trustpilot:

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 30 million consumer reviews of 160,000 businesses, Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius, Trustpilot’s 500 employees represent 40+ different nationalities.


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