Public Relations/Communications Coordinator at Trustpilot in New York, United States

Hello, we're Trustpilot, a high growth, venture-backed, international startup and the world's fastest growing e-commerce online review platform. We're a hard working crew that's having amazing success with a lot of fun splashed in. We currently have 150+ great employees in our NYC office (600 globally) and we're expanding fast. So read below to find out about this exciting new role and apply if you have what it takes.

Your Role

  • We’re looking for a driven, high-energy, eager-to-learn professional with a public relations and communications background to join our team as the Public Relations/Communications Coordinator. The PR/Communications Coordinator will help our team manage day to day PR tasks, such as assisting with media relations (earned media) and researching paid media placement opportunities. Additionally, the coordinator will play a heavy role in online reputation management and community engagement online, including organic social media. You’ll also have the chance to work directly on a major B2B and B2C advertising campaign focused on digital and OOH strategies. You’re experienced (at least one year in an agency or in-house comms role) and up-to-date with the latest social media trends and have your finger on the pulse of what’s next—whether it’s a new platform or a new strategy. Most of all, you’re committed to quality over quantity and are dedicated to authentic communication with Trustpilot’s followers and customers. You have great instincts when it comes to maintaining and protecting a highly valuable brand image.You will be reporting to Trustpilot’s Head of Communications - North America.

More about your role and responsibilities

  • Responsible for research related to the US earned media plan and paid media plan.
  • Assist in Trustpilot’s organic social media strategy and manage relevant postings.
  • Build media lists and communicate directly with bloggers, reporters and editors (with supervision).
  • Participate in online conversations and analyst relations in order to manage Trustpilot’s reputation.
  • Research, apply, and fulfill requirements for Trustpilot to be considered in different company awards.
  • Identify relevant PR stories and angles and write pitches, press releases, Q&As, fact sheets and talk-tracks.
  • Identify and produce interesting internal stories and videos from the US office that can be shared across our global offices.

Your Profile

  • 1-2 years of experience in a Communications/PR related role - preferably in an agency environment
  • Bachelor's degree in liberal arts, journalism, mass communications or a related field
  • Strong written and verbal communications skills
  • Exceptional organization and project management skills
  • Ability to multitask, prioritize and meet deadlines
  • Initiative to ask questions, pick up the phone, speak to the media, take action and think ahead
  • Creative, solutions-oriented thinker with the capacity to understand situations from multiple perspectives
  • Interest in the technology industry with social media know-how

We Offer You

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • Full benefits & 401k
  • Paid family leave
  • Commuter Benefits
  • Equity Program
  • Free catered lunch every Friday and bagels every Monday
  • Office happy hours, ping pong tables, 2 kegerators and a fun office located at in the heart of the Flatiron District
  • A fast-paced culture with a “sky's the limit” ambition and attitude.

About Trustpilot

Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. Every 5 seconds a new review is written, and each month reviews are displayed 700 million times with our widgets and website. Before long, we will hit the 1 billion mark. Our mission is to make sure that consumers around the world make better choices by learning from each other. If you are passionate about crunching numbers in order to make insightful recommendations for global business decisions, please apply and help Trustpilot become a household name!


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