First and foremost, you love the sensation of making other people happy. As an account manager, it’ll be your direct responsibility to develop personal connections to our customers, helping them understand our product and use it successfully.
You'll be a true product expert and advocate - that means understanding every feature of EDITED and the methodology behind it, as well as being able to explain its benefits to a wide range of users. You'll be speaking to our high profile retail clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face.
You will provide support for each of our customer accounts so they successfully continue to use EDITED. You are going to take responsibility for every account, making sure we retain every customer, and they renew when the time comes. You will also help us shape the future of the software through being a strong customer advocate - listening to their views about the product and reporting them to the relevant teams internally. We expect you to be passionate about our customers, and be as excited about helping them to get the most value out of our product, as we are.
Not the main reasons to work here, but they do make it a little better.